This Refund & Return Policy explains when and how Simplefix Hardware Sdn. Bhd. ("Simplefix Hardware", "we", "us", "our") accepts returns and issues refunds on wholesale hardware orders. It applies alongside our Terms & Conditions.
As a wholesaler and general trader, Simplefix Hardware Sdn. Bhd. supplies hardware products against a confirmed quotation and order. Because products are sold in bulk and priced per unit against real stock, refunds and returns are handled case by case, with the categories below covering the most common situations.
Standard stock items may be returned within 7 days of delivery if unused, in original packaging, and accompanied by proof of purchase, subject to our review and approval. Returns outside this window are considered on a case-by-case basis.
Hardware products such as garden tools, fasteners and fittings are subject to standard manufacturing tolerances. Minor variances in weight or dimension against the specifications shown on our product pages, within normal industry tolerance, are not treated as a defect for the purposes of this policy.
If an item arrives damaged or is found to be defective, notify us within 48 hours of delivery with photos of the item, its packaging, and the batch or SKU code. We will arrange a replacement, repair or refund at our discretion once the issue is verified.
If we ship an item, quantity or specification that does not match your confirmed order, notify us within 7 days of delivery. We will arrange collection of the incorrect item at our cost and dispatch the correct item or issue a refund.
To start a return, contact us with your order reference, the SKU and quantity affected, and the reason for return. We will confirm whether the item qualifies and provide instructions for return shipping or collection before you send anything back.
Approved refunds are issued to the original payment or bank account used for the order, generally within 14 business days of the returned item being received and inspected.
Outbound shipping charges are non-refundable except where the return is due to our error, such as a damaged, defective or incorrectly shipped item. Items that have been used, installed, cut to length, or are missing original packaging are not eligible for return unless defective.
Bulk and custom-quantity orders may require a deposit at confirmation. Cancellations after production or procurement has begun on your behalf may forfeit the deposit in part or in full, to cover costs already incurred. This will be confirmed in writing at the quotation stage.
Single-unit sample orders requested ahead of a bulk purchase are treated the same as stock item returns under Clause 02, unless otherwise agreed in writing.
We are happy to exchange an eligible item for a different size, specification or product line, subject to stock availability. Any price difference will be invoiced or refunded accordingly.
To start a return or ask about eligibility, contact us at simple_fix@outlook.com or by phone at +6011-4523 4487.