This Shipping Policy explains how Simplefix Hardware Sdn. Bhd. ("Simplefix Hardware", "we", "us", "our") processes, packs and delivers wholesale hardware orders within Malaysia and internationally.
Orders are dispatched from our warehouse in Bandar Sri Permaisuri, Kuala Lumpur, once payment and order details are confirmed. Lead times and shipping costs are quoted per order based on product line, quantity and delivery location.
Orders are typically processed and packed within 2 to 5 business days of confirmation, subject to stock availability and quantity. Custom or large-volume orders may require additional processing time, which we will confirm at the quotation stage.
We arrange delivery by road courier across Peninsular and East Malaysia, and by air, sea or courier freight for international shipments, depending on order size and destination. The most suitable method is confirmed with you before dispatch.
Shipping costs are calculated based on weight, volume, destination and shipping method, and are confirmed as part of your quotation. They are not included in the per-unit product price shown on our website.
For international orders, we will confirm applicable Incoterms (such as EXW, FOB or CIF) at the quotation stage. Unless otherwise agreed in writing, shipments are made on an EXW (Ex Works) basis from our Kuala Lumpur warehouse.
Domestic deliveries within Peninsular Malaysia generally arrive within 2 to 5 business days of dispatch; East Malaysia and international deliveries may take longer depending on the shipping method chosen. These are estimates and not guaranteed delivery dates.
Where a tracked courier service is used, we will share the tracking reference with you once your order is dispatched.
For distributors and retailers ordering across multiple outlets, we can arrange split shipments to different delivery addresses within a single order. This should be specified at the time of order confirmation.
For international shipments, the recipient is responsible for any customs duties, import taxes or clearance fees levied by the destination country, unless otherwise agreed in writing.
If your shipment is significantly delayed, appears lost in transit, or arrives damaged, contact us with your order reference so we can raise the matter with the courier or freight provider and arrange a resolution.
If a delivery cannot be completed due to an incorrect address, unavailability of the recipient, or refusal to accept the shipment, any re-delivery or return shipping costs incurred will be passed on to the buyer.
Questions about shipping can be directed to simple_fix@outlook.com or by phone at +6011-4523 4487.